If a member's email
account refuses to accept email from other accounts, that account is
set to "bounce" email. This usually means that the message
is returned to the sender with an error from their Internet service
If Yahoo! Groups
gets such an error message, it considers the member's account to be
If group messages
sent to a participant's email address are returned to Yahoo! Groups
as undeliverable ("bouncing"), the participant's Yahoo! Groups account
may be temporarily disabled.
Messages can be
returned for several reasons:
- A member's
mailbox may be full -- he/she needs to delete messages from his/her
- A member's
ISP may have a backlog of email to process -- he/she needs to contact
- A member's
ISP may be blocking email from Yahoo! Groups -- he/she needs to
contact his/her ISP.
Please note that
in some cases a member will need to reactivate his/her account manually.
Thus, it is recommended that moderators provide the following instructions
to members who need to manually reactivate their accounts:
Request a member
- visit his/her
My Groups page. (see Figure 1)
- look for a
bounce alert, "You
have a bouncing email address",
near the top of the page. (Figure 1)
- click the Alert
link,"Go to My Email Preferences", to reactivate
his/her account. (Figure 1)
- look under
Status on My Email Preferences page, and then click (unbounce) that
appears under (Bouncing). (see Figure 2)
- check his/her
email and follow the instructions in the message. ( see Figure
1: My Groups page where the Alert link appears under the bounce alert.
2: My Email Preferences page
3: A reactivation request has been sent to a member's bouncing account
Moderators are welcome to copy the following paragraph on manual
reactivation and paste into an email to send to a member with
a bouncing account:
several steps you need to do in order to manually reactivate your
bouncing account. First, you need to visit your My Groups page.
Then, look for a bounce alert near the top of the page. Next,
click the Alert link to reactivate your account. At this point,
you should be at My Preferences page. Finally, look under Status
to click on the word "unbounce" that appears under "bouncing".
You should receive a message with instructions to reactivate your
bouncing account, within an hour."
If the group
name does not appear on a member's My Groups page, one of the
following may have happened:
member was unsubscribed from the group.
group was deleted.
the group name does appear, a member needs to check the following:
subscription to that group, making sure it is set to Daily
Digest or Individual Emails in the Deliver Options
may be a problem with his/her Yahoo! Groups account.
If there is no bounce
error message, a member needs to contact Yahoo's Customer Support team
with the following information:
- the email address
he/she used to register with Yahoo! Groups.
- the names of
one or more groups he/she joined.
- the date he/she
stopped receiving emails from the group(s).
For more information,
on "How to deal with 'bouncing' members, and a hard / a soft bounce",
please refer to Vance Stevens's Tutorials page at:
For Groups Members
Help, please visit: < http://help.yahoo.com/help/us/groups/members/index.html
To return to the List
of Tutorials index page, go to: < http://daf4.free.fr/settings/yg-index.htm